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At SUPERCOMP SERVICES, accessible from scszon.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information collected and recorded by our platform and how we handle it during computer repairs, hardware sales, and IT diagnostic servicing.
1. Information We Collect
When you open a Hardware Service Ticket, fill out a booking request, or contact our diagnostic desk, we may collect the following information:
- Personal Details: Full name, billing address, active contact phone numbers, and WhatsApp contact details.
- Service Data: Hardware system descriptions, serial numbers, operating system types, and specific computer device error logs.
- Device Media Data: While performing certified chip-level motherboards or file system recovery, our technicians strictly do not copy, share, or store personal documents, pictures, or data files from your machine unless requested for backup purposes.
2. How We Use Your Information
We use the data collected from your support inquiries to:
- Deploy on-site technicians to your doorstep location in Solapur District.
- Process legal, GST-compliant service and components sales billing invoices.
- Provide real-time updates regarding your active laptop or printer hardware repair status.
- Prevent digital security spam and secure form validation channels (e.g., Web3Forms).
3. Data Protection Policy
Your technical service requests are securely forwarded via SSL encryption straight to our secure inbox. We do not sell, rent, or trade your personal information to third-party data collection agencies. All diagnostic logs are completely closed once payment structures and hardware warranties are finalized.
4. Third-Party Links & Forms
Our website utilizes secure contact form relays. If you click on link maps or third-party gateways, please note that external service platforms operate under independent privacy frameworks. We advise checking their individual terms.
5. Consent
By interacting with our portal, opening hardware support forms, or using our live tracking system search engines, you hereby agree and consent to the operational terms of this Privacy Policy.
6. Contact Our Compliance Team
If you have additional questions or require more information about our data policy, feel free to contact us at our regional Solapur head office.