1. Identity of the Data Fiduciary
SUPERCOMP SERVICES (Bazar Peth, Valsang, Solapur, Maharashtra) operates as the "Data Fiduciary". We determine the purpose and digital processing means for any personal data you supply on this portal.
2. Specified Personal Data Collected & Purpose
We process your data purely on the legal basis of your **explicit consent** or **legitimate uses**. We strictly limit collection to:
- Identity Details: Full Name (Used to address service accounts and generate GST tax invoices).
- Contact Metadata: Mobile Number / WhatsApp ID & Email ID (Used to dispatch repair status alerts or organize diagnostic arrival schedules).
- Technical Information: Device logs, hardware serial numbers, and fault descriptions (Used to execute correct repair steps).
3. Your Statutory Rights as a Data Principal
Pursuant to Chapter III of the DPDP Act, you can exercise these direct rights by emailing our desk at any time:
4. Data Security Safeguards
To prevent unauthorized access, loss, or data breaches, we maintain reasonable technical security measures, including forced SSL transmission encryption, restricted admin access privileges, and routine data logs. In the rare event of a personal data breach, we follow statutory protocols to notify the **Data Protection Board of India (DPBI)** and affected users within regulatory windows.
5. Grievance Redressal Mechanism
If you wish to escalate a privacy issue, file a data right request, or lodge a complaint, contact our designated officer directly:
Grievance Officer: Data Compliance Lead
Office Desk: SUPERCOMP SERVICES, Bazar Peth, Valsang, Solapur, MH, India
Electronic Route: support@scszon.com *(or your primary support address)*
Response Window: All grievances are investigated and resolved within statutory timelines.